Terms & Conditions
Confidentiality
All assignments undertaken by Tracy Shorrock (Freelancealot) are considered strictly confidential and therefore we confirm that no details will be revealed to any third party, unless it's necessary to work with agreed service providers to complete the job or is deemed to be necessary by law.
Our confidentiality and discretion is guaranteed but we are happy to sign a confidentiality agreement or NDA provided by the client.
Please note all original documents, disks, CDs, and USB keys submitted to us will be returned to the client once the assignment is complete and payment is received.
Liability
Final proofreading of all completed work is the responsibility of the client. Should errors be found in our work, they will be rectified free of charge providing we have been notified within 48 hours of receipt of the completed work, or within seven (7) days for work of more than 2,000 words.
Tracy Shorrock (Freelancealot) cannot be held liable for errors or omissions that appear in the client's final product in which the work is included.
It is the client's responsibility to gain the appropriate copyright permission from any third parties for any material supplied to us. Tracy Shorrock (Freelancealot) will not be responsible for any plagiarised material supplied by the client and we reserve the right to return the work should we become aware of such an instance.
Website Maintenance & Post-Launch Support
Any post-launch maintenance, plugin updates, security monitoring, or content modifications are not included in the initial website project fee unless explicitly stated in the signed quote. Following the initial 72-hour review period, ongoing website support and updates will be treated as a new project or billed at a separate, agreed hourly rate.
Payment Terms
A signed acceptance of our quotation and terms and conditions must be received by us before work can commence on your assignment. We reserve the right to amend our original quotation at any time should additional work be requested by the client.
Invoices will be sent to clients upon completion of the work and are payable strictly within the stated time limit. Travel time required for face-to-face meetings or work conducted on behalf of the client will be invoiced at 50% of our standard hourly rate, with all associated travel expenses (such as train fares, parking, and accommodation) billed at cost. We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. For clients using our services regularly, we can send invoices at the end of each calendar month.
For projects under £500, payment is expected in full before work commences. For projects over £500, a 30% deposit is required before work begins. Payments are accepted via BACS All invoices will be submitted in £ sterling. Any bank charges are the responsibility of the payee.